Complaint Redressal

Client's queries or complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards the client.

1. In case of any complaint or query, please contact our Compliance Officer Mr. Sunder Subramaniam atsunder@indiacharts.com and phone number +91-9820813781. You may also approach +91-9820813781. You may also approach CEO/Partner/RA Mr. Rohit Srivastava atindiacharts@gmail.com and phone number +91-9821710716.

2. Clients can write to the research analyst atindiacharts@gmail.com if the investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the research analyst.

3. In case you are not satisfied with our response you can lodge your grievance with SEBI athttps://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. SCORES may be accessed through the SCORES mobile application as well, which can be downloaded from the link below:

   https://play.google.com/store/apps/details?id=com.sebi&pcampaignid=web_share

   ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (ODR Portal) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link:https://smartodr.in/

Escalation Matrix